Emhlabeni wanamuhla, amandla aya ngokuya esebenza ngokuqhubekayo nokwenza izingxoxo zebhizinisi kahle. Leli khono libaluleke kakhulu kulabo abakha ibhizinisi labo, kubaphathi bezinkampani, abaphathi kanye nabaphathi abaphezulu. Kodwa-ke, izingxoxo zebhizinisi zisho ukuthi zingaphansi kwazo hhayi kuphela imihlangano esezingeni eliphakeme, lapho kwenziwa khona izinqumo zamasu ekuxhumaneni nasekuthuthukisweni kwebhizinisi. Ngobuchwepheshe, le khethe ifaka noma yikuphi ukuxhumana kwanoma yikuphi ukukhulumisana kwenkampani ngesikhathi sokusebenza nasemsebenzini.
Ubuhlakani
Ngaphansi kwezingxoxo zebhizinisi, zivame ukusho uhlobo olukhethekile lokukhulumisana lwebhizinisi okuhloswe ngalo ukuqinisekisa ukuthi ngesikhathi sokuxhumana ngokuhlanganyela, ukushintshaniswa kwemibono neziphakamiso ukuza esivumelwaneni esithile. Ngokufanelekile, umgomo wokugcina ukufeza inzuzo ehambisanayo noma enolunye uhlangothi. Kungahle kube nezizathu eziningi, kepha zonke zincishiswa zibe izinhlobo ezine eziphambili.
Izingxoxo zingenziwa kunoma yini, nganoma yiziphi izimo, ezokwelashwa ngokuthola umgomo othile noma ukukhawulelwa kwikhambi ezindabeni eziningana ze-topical. Ngokusobala, Yisiphi isizathu somhlaba wonke, kuzodingeka izindleko ezinkulu ukuze zisetshenziswe ngempumelelo.
Kunokuhlukaniswa okuyisisekelo okuyisisekelo kwezingxoxo zebhizinisi.
- Ngohlobo lwecala Zihlukaniswe zibe yisikhulu - zidlula endaweni eqinile futhi zibhalwe phansi ngokwe-protocol, noma ezingekho emthethweni, zidlula endaweni engekho emthethweni, esezingeni eliphakeme.
- Embuthanweni wabantu abathintekayo Kukhona ama-subspecies angaphakathi nangaphandle. Ingaphakathi liyaqhubeka ngaphakathi kweqembu elilodwa, futhi lingaxoxwa ngezinkinga zombili nenhlangano, umehluko wemisebenzi namasu okuhlela kanye namasu okuthuthukisa ajwayelekile. Izingxoxo zangaphandle zenziwa namakhasimende, amakhasimende noma abalingani bebhizinisi.
- Uhlobo lwezingxoxo Kunqunywe yisimo senhlalo yamaqembu. Kubizwa ngokulinganayo izingxoxo phakathi kwabalingani kanye nozakwabo abahlala ngesikhundla esifanayo. Ukuxhumana kwenduna enabangaphansi noma abantu bamazinga ahlukene akulingani.
Ukuhlahlela
Ukuxoxisana kuyinqubo eyinkimbinkimbi neyinkimbinkimbi edinga ulwazi oluningi nezindleko. Enye yezigaba ezinzima kakhulu, imvamisa ekunqumeni imiphumela yezingxoxo isikhathi eside ngaphambi kokuba iqale, ilungiselela. Kulesi sigaba lapho kubalulekile ukuthola izinhloso bese ukhetha isu, indawo nesikhathi. Futhi, leli yithuba elihle lokuqoqa nokucubungula imininingwane, futhi ngasikhathi sinye sincibilike.
Ukucacisa nokuhleleka okungcono, uhlelo lunconywa ukubona ngeso lengqondo ephepheni noma nge-elekthronikhi.
Kuqala ngokusetha okucacile nokungalingani kwegoli lezingxoxo. Ngaphezu kwalokho, inhloso ingcono ukuhlukanisa imisebenzi elandelanayo futhi inqume isu, amaqhinga nezindlela zokuphumelela kwazo. Lapho sihlaziya, hhayi kuphela imininingwane yawo wonke owaziwayo mayelana nomphikisi, izinhloso ezilinganisiwe nezindlela zokuphumelela kwabo, kodwa futhi nezinsizakusebenza zazo kufanele zibhekwe. Ukucabanga ngengxabano, kungcono ukuzama ukubikezela nokusabela komlingani okungenzeka, Cabanga ngokuthi ungakukholisa kanjani ukuthi yini ukuhlinzeka ngamaqiniso neziqinisekiso.
Uma isitayela sokuxabana kwezingxoxo singasetshenziswanga, sibhekise ukufezekiswa okuqondiwe nganoma yiziphi izindleko, zizoba ezinengqondo ukuphoqa amaphuzu wokuyekethisa okungenzeka ngaphambi kwesikhathi. Njengomthetho, imvumelwano ehambisanayo idlala indima enkulu ezingxoxweni zozakwethu, okungenani izinyathelo ezincane ezibheke komunye nomunye. Kufanele kube ukuqhubeka kusuka ekuqondeni lokho Olunye uhlangothi lubuye lube nentshisekelo yokuthola isivumelwano sobabili, ngakho-ke isivumelwano ekuqaleni kungenzeka.
Kunconywa ukugqamisa ama-ruble amathathu ezikhundleni. Ukuqala, lapho ukuxoxisana kuqala khona, kuvame ukwedlula kancane. Iqiniso - lezo, empeleni, zazigxile lapho zikha icebo. Ukulindela okuncane yi-planck, ngokuhlangana kwezingxoxo ezengeziwe sezivele zincipha.
Into ebalulekile ukukhetha indawo yezingxoxo. Idizayini yangaphakathi, imibala, usayizi wegumbi futhi ibanga lokuya endaweni yomhlangano linethonya lezengqondo kumuntu ojabulele ngempumelelo amakhosi wokuxoxisana. Kunezindlela ezintathu ezingenzeka: umhlangano endaweni yaso, endaweni yaso, ensimini yomphikisi nangokungathathi hlangothi. Yilowo nalowo unezinhle nezinzuzo zawo, agxile kulokhu kungahlukahluka ngesitayela sokuziphatha nezindlela zokuthola imiphumela.
- Uma umhlangano wenzeka endaweni yawo I-Negotiator noma iqembu lizizwa inzuzo yokuqonda kwengqondo ecashile ngezindleko zemvelo evamile ethembekile. Kungenzeka futhi ukuwahlelela isikhala ngokwawo, ekuqaleni kubeka inqubo yaso umphikisi. Kodwa-ke, ukuphumula ngokweqile kungadlala indima engemihle, kwenze buthaka ukunakwa kanye nokuhlushwa.
- Inhlabathi eyinqaba Ngokusekelwe ekwandeni, umphikisi ngokudlala ngokulinganayo. Ngaphezu kwalokho, izindleko zesikhathi namandla kuzodinga indlela eya endaweni yokubamba nendawo lapho. Kepha ngakolunye uhlangothi, isimo esinjalo sinikeza amabhonasi amaningi. Kungenzeka, ngokwesibonelo, ukwenza imidwebo yengqondo yomphikisi osuselwa esinqumweni sayo sangaphakathi, esingewona iqiniso. Ungase futhi ungaphazamiseki, ungaphazanyiswa, gxila ezingxoxweni, noma, uma kunesidingo, ubambe amadokhumenti "akhohliwe" nesikhathi sokuwina.
- Umhlangano ensimini engathathi hlangothi Kubhekwe ngochwepheshe abaningi njengenketho efanele. Amaqembu asesimweni esilinganayo, esilingana nesidingo esiyisisekelo somgomo wobulungiswa. Isixazululo esinjalo siholela eqinisweni lokuthi abalingani bangancika kuphela kwikhono labo lokuxoxisana.
Isibeletha
Lapho uqhuba izingxoxo zebhizinisi, kwabelwa izindlela ezimbili eziphambili: ukuxabana nokuhlangana. Ukukhethwa kwecebo kuthinta ngqo isifundo kanye nesitayela sokuxhumana, kunquma ubudlelwano phakathi kwezinhlangano futhi kubeka imithetho yabo bonke ukuxhumana. Isici esiyinhloko esihlukile ukutholwa kwenzuzo eyodwa noma inzuzo ehlanganayo.
Kumabhizinisi wanamuhla etikh, okuthandwa kakhulu yindlela ehambelana nayo, yize kunabasekeli abaningi abavela engxenyeni ehlukile. Abaphikisi besitayela sokuxabana bakholelwa ukuthi izindlela zalo zinolaka kakhulu futhi ziziphatha kabi, Abasekeli bahlelwa amakhosi eqiniso okuxhumana futhi bafaka noma yikuphi ukuyekethisa kanye nemvume yesigaba sobuthakathaka othakazelayo obungadingekile kumuntu webhizinisi.
- Isitayela Sokuxabana Ukuxoxisana kusekelwe ekunqobeni kwe-thesis "nganoma yiziphi izindleko! " Isikhombisi esikhulu sempumelelo yezingxoxo yisitatimende esingenakuqhathaniswa nesiphelele sazo zonke izidingo zaso, noma yiziphi izivumelwano kanye nokubuyiselwa kwemali kubhekwa njengecebo lokwehluleka. Indlela yokuhlangana isuselwa kulokho ngamakhono athile nolwazi lwengqondo yabantu, umphikisi angathambekela kunoma yiziphi izimo ezinhle.
- Indlela yokuhambisana Kuvele ekuhlanganyeleni okuphikisayo nezikhundla ngokwayo njengentando yeningi nezanamuhla. Umqondo wobambiswano, ubekwe phansi ngokwemibandela, kusho amalungelo alinganayo amaqembu ukuthola izinzuzo zokuthengiselana. Njengomthetho, izingxoxo ezinjalo zakhiwe ngochungechunge lwezivumelwano ezihlangatshezwayo ukuze kufinyelelwe ukuyekethisa okuzuzisayo. Kucatshangwa ukuthi womabili amaqembu enza into eyodwa futhi abe nenhloso efanayo ezingxoxweni. Ngakho-ke, umsebenzi we-Master ubushelelezi bamakhona abukhali nokuphikisana, inhlanganisela yezintshisekelo zazo zonke izinhlangothi ku-denominator yonke kanye nokusesha kwegolide eliphakathi nelisawo wonke umuntu.
Ukuhloniphana
Njengoba kwaziwa, noma yisiphi isiqiniseko sesigatshana sezimilo, ngakho-ke kusobala ukuthi zombili inhlonipho yebhizinisi kufanele zisuselwe kwizinkambiso eziyisisekelo zokuziphatha nokuziphatha.
Kufanele kukhunjulwe ukuthi, noma ngabe kukhona umbono ongaqondile wezintshisekelo noma izingxabano ezivulekile, ngamunye obambe iqhaza ezingxoxweni ungumuntu, okusho ukuthi kufanelekile ukwelashwa okunenhlonipho, inhlonipho nokubekezelelana.
Inkinga enkulu yokuziphatha okuhle ekukhulumisaneni kwebhizinisi futhi umbuzo wokuhlonishwa komuntu siqu kanye nesibopho salowo nalowo, futhi ezingeni eliphelele - ukudlula konke kwezigaba zengxoxo. Ukwakhiwa kwamaphuzu aphikisayo kusiza ukuba khona kwephrothokholi yebhizinisi elawula yonke imithetho yokuziphatha nokuxhumana kusuka emibonweni nasekuqomeni nasekupheleni kwezipho.
Eminyakeni yokuba khona kwe-etiquette yebhizinisi, kungenzeka ukuthi kwakhiwe ukwakheka okucacile nokuyaliwe kwezingxoxo. Kuqala ngemikhonzo ehlelekile. Owokuqala ukuthatha abamele iqembu le-Hold Party. Njengomthetho, iqembu elamukelayo lithathwa njengezingxoxo ngensimu yakhe, uma kukhethwe indawo yokungathathi hlangothi, iqembu lithathwa njengeyisiqalo se-ASSHAL. Ubandakanyeka ekuhlaleni abahlanganyeli ngokwezivumelwano.
Qala ukuhlangana ngqo nangomongo wecala kubhekwa njengentokozo . Ubuciko beqiniso bezingxoxo ukufudukela embuzweni kancane kancane kancane kancane, kusuka kumabinzana nezihloko ezingekho emthethweni. Indlela enjalo izosiza ekutholeni izisulu zona futhi ziveze inhlonipho yazo nentshisekelo kuzo.
Ukwenza inkulumo yakho icacile futhi icacile, ingavumeli ukuguquguquka nokufushane, ungahlanekezeli amaqiniso futhi ungathembisi okungaphezu kokukwazi ukunikela.
Akakupeyili abaxoxisana kanye nesifiso sokufaka ingcindezi kwi-interlocutor, ukuyiphoqa ukuthi ithathe isinqumo esifanele. Imibuzo eqondile kufanele igwenywe edinga ikhambi ngokushesha. Icebo elisebenza kahle futhi elisebenzayo ukunikeza isikhathi sesitha ekubonisweni nasekuhlaziyweni.
Isici esibalulekile ukuvela kwabalingani. Uma enye ingavunyelwana, isitayela sezingubo kufanele kube yisikhulu - isudi kanye nokubopha ngemibala engaphenduleki. Izwi elibi libhekwa njengokususa ijantshi noma lenze buthaka ifindo le-tie - okungenani ngaphambi kokuthi kunikelwe inhloko yomgcini.
Ukucashunwa kokuziphatha
Esikhathini sesikhathi sokuhwebelana kwembulunga yonke, izindlela ezisheshayo zokuhamba, ukuxhumana kwebhizinisi namanye amazwe nabantu bavame kakhulu. Naphezu kwesifiso sendawo yonke sokubekezelelana kanye nokwakhiwa kwe-General, Protocol yeWorld Business Protocolol, amasiko ezizwe namasiko azohlonishwa. Amanye amaphethini wokuziphatha afanayo, kepha kukhona nomehluko omkhulu, kwesinye isikhathi ukuxhumana okungekho. Isibonelo, kwabantu baseYurophu Kunzima ukuqonda ubuciko be-etiquette yaseJapan futhi, ikakhulukazi, ukwehluleka okunenhlonipho kwaseJapan, kuzwakala njengokunakekela kusuka ekuphenduleni okuqondile.
Ngakho-ke, ngaphambi kokungena ezingxoxweni, kuyinto efiselekayo ukuhlola izici eziphambili zengqondo yelinye iqembu.
Noma kunjalo, Ubuciko bezingxoxo ngomgomo bususelwa kwikhono lokuqonda nokuzwa ama-nuances we-psychologtor kanye nesimo se-interlocutor . Ingxoxo ngayinye ihlukile futhi ikhula ngokuya ngesimo sayo sokuqala. Akwanele nje ukubeka umgomo futhi uyifinyelele. Ekugcineni, kuyadingeka ukufeza okunemininingwane yokuhlaziywa kwalokho okwenzekile, ukuqonda ukuthi yini esebenzayo, nokuthi yini cha, yini eyenziwayo, nokuthi yini eyasiza ekuyekenina.
I-Master enolwazi ihlukaniswa yikhono hhayi nje ukulandela umthetho olandelwayo futhi ifinyelele umgomo, kodwa futhi nokuhlukanisa izinhlobo zezingxoxo nokwenza ngokwazo ngokuya ngabo.
Kodwa-ke, iphoyinti lokugcina, iphoyinti lokugcina akusona isivumelwano kanye nokusayinwa kokuthengiselana, kanye nokubulawa kwayo okusebenzayo nokufika ngesikhathi. Imvamisa lokhu kugcina, isigaba sokugcina sezingxoxo sincishwa ukunakwa. Akufanele ukhohlwe ukuthi le yindlela osomabhizinisi noma inkampani yakheka ngayo, futhi lokhu kuyinto engenakulinganiswa kakhulu, kepha inani elibalulekile elizothinta zonke izingxoxo kanye nokuthengiselana okulandelayo.
Idumela lakhiwa futhi ehlelweni lokuxhumana, elihlinzeka ngokungeziwe okuhle futhi okuphambene nalokho, uma kungenzeka kuhlonishwe i-interlocutor noma ukwephulwa kwephrothokholi, ithonya.
Isu
Ngezingxoxo ezikhiqizayo, kuyadingeka ukuthola isu elikhethwayo. Ochwepheshe babela amasu amathathu aphambili alungele imibandela ethile. Ukukhetha kuncike ekuhlolweni okulungile nenhloso yezikhundla zakho zombili namathuba nabanye abahlanganyeli bengxoxo. Kodwa-ke, ngekhono elithile lokuxoxisana, noma yiliphi isu lingaholela ekuqedeni ngempumelelo ukuthengiselana.
Ukuhlaziywa ngokuphelele kufanele kubhekwe ngokuyinhloko amapharamitha anjalo njengomfanekiso wengqondo wabameli, izinga lesiko labo kanye nezindinganiso zokuxhumana nokuxhumana phakathi kwabo. Kufanele futhi ucabangele ifomethi yemihlangano kanye nenani lezinhloso nemisebenzi.
- Isu lokuqala laziwa ngolaka lwalo kanye nokulungiswa kwalo. , Akumangalisi ukuthi usabizwa ngokuthi amaqhinga wezingxoxo ze- "Primititive" noma "Market". I-lever eyinhloko yomthelela kuleli cala yi-charisma yomuntu siqu yosomabhizinisi inentshisekelo kuphela ukuze izuze nganoma yiziphi izindleko. Amathemba wokubambisana okwengeziwe, ukugcina isithombe esihle, ukuzethemba okuhlangene kanye nenduduzo yabahlanganyeli benziwayo abahambi. Imvamisa kuba nalokho kunezimbatho zokukhwabanisa ezisuselwa ekuqinisekiseni, ekukhuthazeni ngenkani futhi kuvame ukukhohlisa. Izibonelo zokuthengiselana okulahlwe okufanayo zichazwe ngombala ezindabeni zosomabhizinisi bokuqala baseMelika ze-Times Fever Fever fever.
- Isu lesibili ukuxhumana okuphakathi phakathi kwemakethe engalawulwa ye-chaotic nempucuko. Umnyombo wayo ulele ngokulingana njalo phakathi kwezindlela zokucindezela eziqinile nezithambile kubalingani. Isu liyingozi impela futhi lisetshenziswa ikakhulukazi ezimweni zomncintiswano onzima wezinsizakusebenza kanye nezimakethe, lapho kungekho sikhathi namathuba okuxoxisana isikhathi eside. Ngalezo zindlela, cishe yonke imakethe engekho emthethweni ibanjwa isuka kuma-mafia amakhulu kanye nobugebengu obuhleliwe nokuphetha nge-blackmail nokuphanga.
- Isu lemakethe ephucukile Kubhekwa njengokuthuthuka kakhulu futhi okwakhayo. Izindlela zayo kuhloswe ngazo ukudala ubudlelwano obude obuzuzisayo nabalingani. Ingxoxo ngezimo ezinjalo ayihlali ihilela ukulingana kwabalingani, kepha empeleni isho ukuziphendulela okuphezulu kakhulu kwezintshisekelo zamaqembu.
Ngokuya ngecebo elikhethiwe, amaqhinga amaqhinga okuxoxisana kufanele futhi ahluka. Amaqhinga ahlukile ekuhlanganiseni kwezindlela ezisetshenzisiwe nobuchwepheshe okuhloswe ngazo ukudlula ngempumelelo zonke izigaba zenqubo. Amasu adumile kakhulu eqhinga athathwa njengokulindela, ukuphindaphinda okuqinile, okujwayelekile kwezidingo, ukucolisiswa kwezikhundla, ukuvumelana okuyingxenye nokufaka impendulo eqondile.
Cishe yimiphi imishwana evunyelwe ukuyisebenzisa ezingxoxweni zebhizinisi ungafunda kuvidiyo elandelayo.