Isikhala kunoma iyiphi inkampani, inkampani ayikwazi ukuhlala ivulekile njalo: Kungumqondo wesikhashana. Ukuba khona kwalo kuphazanyiswa ukuthola umsebenzi omusha endaweni yangaphambilini noma yokuqedwa, ukuhlelwa kabusha kwesikhundla lapho kwavela khona ngezikhathi ezithile futhi kwanyamalala khona.
Izindlela eziphambili zezimemo zenhlolokhono
Isikhala esivulekile siyisikhumbuzo njalo sokuthi inkampani idinga isisebenzi, umdlali (ongaphansi noma inhloko yoMnyango, uMnyango). Kumema abantu abazongenela ukhetho - isinyathelo sokuqala esiya ekuvalweni ngumqashi owakhiwa ngesikhathi sokusuka kwesisebenzi sangaphambilini sesisebenzi. Ilungele ngokucophelela ukuthunyelwa kwayo - Ithi kubasebenzi abasha besikhathi esizayo mayelana nenkampani kwesinye isikhathi ngaphezu kwedatha yangempela etholakalayo ngakho ngokufinyelela kwamahhala.
Naphezu kweqiniso lokuthi isimemo senhlolokhono sinezimiso ezijwayelekile nemithetho engabhaliwe, kudingeka ukuthi ibhalwe ngendlela yokuphikisana. Ngokusho kwakhe, umenzi wesicelo unombono wokuqala wangempela wenkampani lapho igama lakhe lisebenza khona. Njengomuntu osebenzayo, ochwepheshe, umphathi wokuqasha kanti omunye wabaholi angasebenza njengochwepheshe. Ezimweni ezingavamile, ngisho ne-CEO, umnikazi, umsunguli, - lapho inkampani incane futhi inehhovisi elilodwa. Umthetho oyinhloko ukucaciswa ngaphambi kwabafakizicelo, ngaphandle kokuthola imithetho yokuxhumana ngebhizinisi, ukusungula oxhumana nabo ababalulekile.
Isimemo singakhishwa njengesikhalazo esibhaliwe noma somlomo kwinkampani ekhethiwe kumenzi wesicelo. Bakhethwe ngokwemiphumela yokukhethwa kwesifinyezo sabafundi abaningi abathumele izicelo zezikhala ezithile.
Ngocingo
Shayela umfakisicelo weselula - okuthandwa kakhulu, "bukhoma" indlela yokusungula ukuxhumana kwebhizinisi naye. Lapho ucingo lubizwa ngokuthi ngabasebenzi, kufanele:
- Kwethulwe - ukubiza igama nesibongo, inkampani kanye nesikhundla;
- Buza, kulula ukukhuluma nalokho noma ukubuyela emuva okungcono emuva;
- yazisa ikheli lehhovisi lapho kumenywa khona lo okhethwayo;
- Cacisa usuku nesikhathi sokulindelwe kwalo bese ubuza ukuthi uzokwazi yini ukufika engxoxweni nephuzu elimisiwe.
Kuyadingeka ukugwema ukumiswa, ama-parasites amagama. Okungcono kakhulu, lapho ummeleli wenkampani engahleli futhi engahlephuli. Ezinkampanini ezinomthwalo wemfanelo, abantu abanjalo bazama ukuvimba imitha ukuthi isebenze ekuqasheni nasekuxhumaneni namakhasimende. Kodwa-ke, kunezimo lapho, ngokwesibonelo, i-Collectoror Bureau iphelele futhi inganakwa yilomthetho, ngokubeka umuntu ngezinkinga zokukhuluma ezingenhla. Le yi-antiprode, engabonakali kulokhu.
Uma izinkinga ezikhuluma ngenkulumo zisohlangothini lomfakisicelo - zinganikezwa enye indawo, lapho axhumana khona nekhasimende elibhalwe ngalo, hhayi ngomlomo.
Nge-imeyili
Ukubhala isimemo sengxoxo nge-imeyili kunengqondo lapho ofaka isicelo ekhomba ikheli lakhe le-imeyili. Isimemo esibhaliwe singaphindwaphindwa uma kwenzeka, noma siyithumele lapho isikhathi sokulinda sincane, futhi ofaka isicelo uphuthelwe ucingo oluvela enkampanini elundile.
Endabeni yokugcina, i-imeyili isetshenziswa lapho usesha umsebenzi ophuthumayo, ungabekezeleli. Isibonelo, kwaziwa ukuthi ozakwabo abasebenza phambili kwabasebenzi bawela engozini futhi bafa. Futhi ukuqhubeka nokuwusebenzela, umuntu kufanele, njengoba lesi sikhundla kungenye yezikhiye, futhi kulula ukwenza ngokungathi sína ibhizinisi leNkampani.
Ngiphuthuma futhi ngidlulisela ngokusemthethweni zonke iziqinisekiso ezisemthethweni, ngimemezela ngokuphuthumayo ngesikhashana, umqashi ubusuku bonke uzothola abazongenela ukhetho. Kepha izosebenzisa isikhathi esifushane sokulinda futhi ngokushesha izosebenza ngokulandelana kokubaluleka, eyakhiwe kulayini ophilayo wansuku zonke. Ngaphezu kwalokho, abafakizicelo abaningi abavameli basebenzise i-imeyili.
Uma kungenzeki ukubhekana nomuntu oyifunayo (uma lokho ngenkathi eyodwa, abanye okwamanje) Bhala isimemo se-imeyili kungaba yisinyathelo esisebenzayo. Incwadi yesimemo iqala ukubingelela kanye / noma kunxuse kumfakisicelo ngegama ne-pastonymuc. Incwadi ichaza imininingwane mayelana nenkampani, usuku, isikhathi nekheli lomhlangano kukhonjisiwe. Isicelo kumenzi wesicelo uphela ngezifiso zempumelelo emsebenzini wesikhathi esizayo. Noma ngabe lo msebenzi uqhubeka hhayi kule nkampani, kodwa ngaphandle kwawo. Ummeleli ubiza igama lawo nesibongo, kanye nokuthunyelwe.
Ezinye Izinketho
Inketho ethi "Advanced" - Thola ofaka isicelo Esithunywa (Skype, WhatsApp, Telegraph, Viber) - Futhi ubhale ukuthi uzombiza ngokuthi usebenzisa i-VoIP Batch Voice, noma ngabe umakhalekhukhwini wababhalisile ungatholakali. Iqiniso ngukuthi izithunywa ezifaka isicelo zingasebenza kwenye igajethi, lapho amakhadi we-SIM akhona nhlobo noma awanele nenombolo yocingo. Ngemuva kwalokho inkhulumomphendvulwano izokwenzeka ngaphandle kohlobo lwezinhlamvu (yomile futhi icindezelwe), kodwa ngesimo "sokuphila" esithe xaxa kanye nengxoxo yebhizinisi evuselelekile ("umbuzo - Umbuzo - Impendulo").
KANJANI, Bheka i-Etiquette yebhizinisi: Ungabasebenzi nje esizayo. Uma kungenzeki ukuxhumana nezithunywa, umqashi uzothumela umyalezo we-SMS ukunxusa ofake isicelo kumfakisicelo, okubonisa kafushane le nkampani nomnyango wawo (ukuhlukaniswa, igatsha), isifiso sokuhlangabezana nekheli nendawo yomhlangano, usuku lokuhlangana, nesikhathi.
Phambilini, ngaphambi kokuvela komakhalekhukhwini, umyalezo "wakhishwa" ku-pager. Uma umenzi wesicelo engekho ifoni yasekhaya, kwathunyelwa incwadi ejwayelekile ekhelini lakhe lendawo yokuhlala egameni lommangalelwa ogunyaziwe.
Uma umenzi wesicelo ekwelinye idolobha, kepha athumele isicelo encwadini yakhe yokuqala ethunyelwe ekhelini lenkampani engangiyithanda, impendulo yokuphendula ingathunyelwa.
Ungamema kanjani abantu abamele ukhetho?
Uchwepheshe wokukhetha abasebenzi kufanele abe nawo amakhono okuxhumana kwebhizinisi. Ukuvuma ngokusobala Gwema ama-parasites amaZwi, uStuttering . Nakanjani futhi nanele ngokwenzekile kulokho okwenzekayo. Amakhono okuxhumana eza nesipiliyoni esisebenzayo.
Ungabiki noma yiluphi ulwazi olwengeziwe noma imininingwane yokuyekethisa . Kepha futhi nokukhohlisana lapho ukhonkolo lapho kunesihloko, ngesihloko sengxoxo, kwavela imibuzo, akukufanele. Iqiniso elifihlekile, noma ngabe lingashintshi, lisazovuleka noma ngabe ofake isicelo esengumsebenzi ogcwele enkampanini. Lolu lwazi lungaba yisizathu sokwenqaba ukungena esivumelwaneni ngomsebenzi olandelayo noma ukuxoxa okusolisayo kwesisebenzi esisha nomsebenzi osanda kutholwa.
Izibonelo zezincwadi
Kuwukuhlakanipha ukusebenzisa ithempulethi, kepha hhayi ukuyikopisha. Uma izinhlelo zokusebenza zicutshungulwa yisayithi, kususelwa kwiskripthi esisheshisa ukucutshungulwa kwezinhlamvu. Umbhalo wesampula, noma ngabe kuyindinganiso, kungcono ukwehlisa okuncane, "uvuselele." Njengesibonelo, incwadi evela enkampanini ye-MTS ngokuqasha umthengisi omusha-kubonisana nomunye we-salon.
"Othandekayo u-Ivan Petrovich!
Ubuye ufunde ukuphinda uqhubeke nge-ракствый Player-Consultant esitolo, etholakala ku: eRostov esifundeni, i-Azov, ul. Moscow, 23.
Siyabonga ngokusinika imizuzu embalwa! Ngokwemiphumela yokukhethwa kwabazongenela ukhetho, sikukhethile, ngoba wasondela kangcono komunye wethu. Ulwazi lwakho, isipiliyoni namakhono kubaluleke kakhulu kithi. Sinesifiso sokubambisana okuthelayo nokusebenzayo nawe.
Sifuna umsebenzi wendawo ekhishwe. Sikumema ukuthi uhlangane nathi ekhelini elingenhla. Silinde wena ngoMsombuluko, 10/14/2019, ngo-11: 00. Uma uhlose ukuhlehlisa umhlangano - sazise ngandlela thile:
- Ngenombolo: 8-918-123-45-67 (uchwepheshe wokuqashwa kwabasebenzi be-MTS eRostov-on-don);
- hotline 8-800-333-08-90 (opharetha isikhungo sezingcingo "MTS" shayela i-ID yesicelo: 117-568-902);
- Ngemuva kokusithumela incwadi yokuphendula nge-imeyili: Umsebenzi @ mt. Ru.
Siyethemba ukuthi sizohlangabezana nokulindelwe. Sifisela wena impumelelo!
Ozithobayo, i-Roman Alexandrovich Grovtsov, uchwepheshe wokuqasha
Igatsha laseRostov leNkampani "MTS".
Le mibukiso yesampula: hambisa ukunakwa komenzi wesicelo ngokuyinhloko kulokho akufunayo - hhayi lokho okufunayo wena nenkampani yakho. Uyomangala futhi athotshiswe yilesi sikhalo.
Makaqonde ukuthi izintshisekelo zakhe nokulindelwe kwakhe kudlala nendawo yokugcina ekubambisaneni kwakho okuzayo, ibhizinisi elijwayelekile.
Ungasabela kanjani kumenzi wesicelo?
Umfakisicelo ongatholanga omunye umsebenzi ngalesi sikhathi, uhlangabezana nesimemo. Kepha lapho umsebenzi usutholakala usuvele usutholakala, ubeka umqashi ongumqashi. Yenza ngenhlonipho. Uma ungafiki ngenxa yesizathu esithile, zama ukungaphuli oxhumana naye wezentengiso. Ngemuva kwalokho, umqashi angakushayela ukuphinda uma ulahlekelwa ngumsebenzi wamanje.
Ukuthola impendulo esimemweni sokuya nge-SMS, i-imeyili noma ngezithunywa kuthembela kuma-canonons afanayo ezivumelwano zebhizinisi. Phendula isimemo kusenesikhathi. Ngokufanelekile, lapho izaziso eziphathelene nezinhlamvu ezingenayo zilungiselelwe, futhi nezinhlamvu ngokwazo zihlelwe amafolda, okusiza impendulo yakho kwisicelo somqashi. Ekugcineni, ngiyabonga i-interlocutor ukunakwa okuhunyushwe kumuntu wakho.