Kukurukurirana kwebhizinesi inzira yekutaurirana pakati pevanhu vari mune yekuita zviitiko zvevabati kana kuzadzikiswa kwemabasa evashandi. Ndokunge, uyu ndiwo rudzi rwekutaurirana izvo zvinosanganiswa nemaitiro ekugadzira chero chigadzirwa kana kupihwa kwebasa chero ripi zvaro uye harina hukama nehukama kana hwemagariro pakati pevanhu.
Bhizinesi rekukurukurirana bhizinesi riri kuvakwa kune vayo vatori vechikamu mune mamwe mitemo isingabatsiri nemitemo, iyo inobatsira pakubudirira kwechinangwa chezvinangwa uye kuchengetedza hukama hwakanaka hwebhizinesi pakati pavo kuti zviitwe mukufambidzana kwakabudirira.
Zveshuwa
Musiyano mukuru wehukama hwebhizinesi kubva kune chero imwe tsika yavo. Izvi zvinoreva kuvapo kwemimwe miganhu mune yakatemwa netsika dzetsika, nheyo dzezvose dzetsika uye zvinodiwa zvehunyanzvi hwehunyanzvi.
Ethics yekukurukurirana kwebhizinesi ndeimwe yezvikamu zvezvikamu zvakajairika neese maitiro ezvekupedzisira. Kazhinji, pfungwa iyi inogona kutariswa sechiteshi chemazambiringa nezve tsika, maitiro ayo uye mitemo, inotungamirwa nevanhu vane hukama nemabasa ekugadzira.
Hwaro hwehunhu hwebhizinesi kuremekedza zvido zvekambani zvinomiririra munhu uye vatengi varo, vatengi, vakwikwidzi, pamwe nenharaunda yese.
Nheyo dzakakosha dzemabhizimusi ezvekuti:
- kuwana mabhenefiti nehuwandu hwepamusoro hwevatori vechikamu mune bhizinesi hukama;
- Kupa zvakafanana kune vese vatori vechikamu muhukama hwekuwana kune iyo nyaya yehukama hwebhizinesi.
Mukukurukurirana kwebhizinesi, inogara ichinyanya kukanganisa pakati peiyo tsika uye kukosha kwechiitiko chemabhizimusi, ndeapi vanhubhizimusi vanosarudza zvakasiyana. Chero zvazvingaitika, iyi sarudzo inouya kune imwe yenzvimbo huru:
- Chinhu chechinzvimbo chepamberi chinzvimbo kana nheyo yekuishandisa iyo tsika uye bhizinesi hazvienderane nepfungwa. Chinhu chikuru ndechokuwana zvakaratidzwa pundutso neipi? Kukurukurirana nezvehunhu, mabasa emagariro uye tsika dzakanaka dzinopinda munyatwa dzinoenderana nekuona uku kuri kuedza kudzivisa kudzivisa kudzivisa.
- Chinzvimbo chakasarudzika kuwedzera kubudirira kwebhizinesi.
Tsika dzehunhu hwebhizinesi nhasi inoshandisa zivo kubva kuminda dzakasiyana-siyana (tsika, psychology, sangano resainzi rebasa).
Kudikanwa kwekudzidza bhizinesi kutaurirana kwetsika kunosanganiswa nezvinodiwa zvinogara zvichichinja zvenyika yemazuva ano uye ndiyo hwaro hwekubudirira kwekutaurirana mune bhizinesi uye munharaunda yese.
Mabasa uye nheyo dzeTemberi
Dzinoverengeka dzemabasa makuru eTique:
- Kuvapo kwemamwe maitiro akasimbiswa uye kudiwa kwekuteerera maitiro ekutaurirana nemamwe masangano uye mukati mebasa revashandi, nekuti zvinokurumidza kukurumidza uye nyore kushanda zvinoenderana nemhando dzinowanzogamuchirwa. Mukuteerera nebhizinesi retiquette, vatori vechikamu mukukurukurirana nenzira chaiyo fungidzira izvo zvinogona kutarisirwa kubva kune mumwe nemumwe.
- Etiquette inobatsira kuti ichengete hukama hwepanyama nevamiriri vekunze kwesangano, pamwe nekugadzira nzvimbo yekushanda muchikwata.
- Inotsigira nyaradzo yetsika yemumwe nemumwe anotora chikamu mukukurukurirana. Muhupenyu hwomunhu, kusimba kwechokwadi kunowanzo kukosha kupfuura kunyaradza mumuviri. Kuvapo kwemitemo yehunyanzvi hukama kunobatsira kumunhu kusangana nebasa.
Mamiriro ezvinhu akakodzera ehunhu akagadzirwa, akakwira chigadzirwa chebasa uye, nenzira inodaro, mhedzisiro yacho ichave iri nani. Zvakare, mushandi acharatidza huwandu hwakakura hwekuvimbika kune kambani.
Nheyo dzekutanga dzebhizinesi ebhizinesi dzakavakirwa pane izvo kana uchiita sarudzo, zvinofanirwa kuitwa kuitira kuti zviito zviitwe zvakasanganiswa nehunhu hwevamwe vatori vechikamu mukukurukurirana uye zvinogona kurongwa nezvavanofarira. Panguva imwecheteyo, kurongeka kunofanirwa kuve nechinangwa chehunhu chakaringana, kuti zviite izvo zvishandiso zvakakodzera chete zvinofanirwa kushandiswa.
Nheyo dzinoverengeka dzekutanga dzinogoverwa:
- Kusangana. Chero kutaurirana, kusanganisira bhizinesi, kunoitika pakati pevanhu nezvavakaita. Uye kunyangwe ichokwadi kuti kutaurirana pakati pavo kune nyanzvi yekutarisira, mafungiro ekupindirana acharamba achichinja maitiro ekudyidzana.
- Kuenderera mberi. Iko kusarudzika kweiyi nheyo ndiko kutanga kusanzwisisika zvachose nekutaurirana nevatori vechikamu, kana vari pamberi peumwe neumwe. Zvichienderana nenyaya yekuti vanhu vataurire zvese kutaura nemuromo uye vasiri vekutuka, vanogara vachirondedzera imwe neimwe ruzivo, iyo imwe neimwe yenhengo yekutaura ichisvika zvarinoreva uye inoita mhedzisiro yayo.
- Tarisa. Chero kudyidzana kune chinangwa chaicho kana zvinangwa zvinoverengeka. Panguva imwecheteyo, vanogona kuve vakajeka uye zvizere. Kutaura pamberi pevateereri, mutauri ane chinangwa chakajeka kuburitsa kune vanoteerera zvimwe zvinhu, uye zvizere - semuenzaniso, kuratidza huchenjeri hwavo husina kunaka uye huchokwadi.
- Mulimensionality. Iyi nheyo inotora kuti muhukama hwebhizinesi hapana kungotsinhana kweruzivo, asi zvakare mutemo wehukama pakati pemapato. Ndokunge, mune nyanzvi yekudyidzana, vatori vechikamu vabate vapi vemo procast kwavo kufunga kwemumwe neumwe, iyo ndiyo yemukuru webhizinesi.
Iye mukuru wepositi wetsika uye etsika dzekukurukurirana kwehunyanzvi kunoderedzwa kune nheyo inozivikanwa yetsika: Usaite chimwe chezvausingade kukuita iwe. Izvi zvinoshanda kune chero mhando dzehukama hwebhizinesi mukati mesangano (vertical uye yakatwasuka) uye kana ichitaurirana nevamiriri vemamwe makambani kana kutaurirana nevatengi.
Mitemo yakakosha
Zvichienderana nemabasa ari pamusoro uye nheyo dzezvetsika dzehukama hwebhizinesi, zvinokwanisika kuumba hunyanzvi hwemitemo yakafanira kuti ive yakajairwa nevashandi vese vari mukamuri, semutungamiri kana muridzi webhizinesi.
Ivo ndeimwe yemidziyo yakakosha yekubudirira mune basa kana kuita bhizinesi:
- Kunyatsoita uye kubata nguva. Kuve mutori wechikamu mune nyanzvi yehunyanzvi kana hukama hwehukama, haufanire kunonoka kubasa, pamusangano kana musangano webhizinesi. Mushure mezvose, iyo degree rekuremekedza uye kuvimba nemunhu wese anozviita akamirira uye anoshandisa nguva yevamwe vanhu, nekukurumidza kuderera. Hunhu hwakadaro kubva kune vamwe vanotaura nezvekutadza kujairana nemhando yemazuva ano yehupenyu, kusingafungi. Zvakakoshawo kuti tinzwisise nguva yakatenderedza uye kusazvitora pakukurukurirana zvisina kufanira pasina mvumo yavo.
- Inoshanda sangano rebasa rekushanda . Nzvimbo yebasa inogona kutaura nezvemumwe muridzi wayo. Zviri pachena kuti kana zviri muhurongwa, zvakafanana zvinogona kutaurwa nezvenyaya dzemunhu. Uye zvakare, izvi zvakachengetedzwa zvakanyanya maawa ekushanda. Mushure mezvose, kuwana gwaro rinodiwa pane rakapetwa tafura padhesiki rebasa, zvinogona kutora nguva yakawanda.
- Kugovera kutaurirana uye kuremekedza vamwe . Mubhizinesi, zvakakosha kuremekedza uye kuedza kunzwisisa kuti unonzwisisa iyo proplocutor, kuti ugone kuzviisa munzvimbo yake uye kutarisa mamiriro ezvinhu nemaziso ake. Kutuka uye kunyadziswa mune nyanzvi yezvinyorwa hazvibvumirwe, uye kuchema, "kururamisa" kwakasimba "uye kusuwa. Iwe unofanirwa kukwanisa kuita kwete chete mune zvako zvaunofarira. Panguva imwecheteyo, hazvidikanwe kurovedza muviri uye kunyanyisa kufungidzira. Rudzi urwu rwehunhu runogona kutaura nezvekunyanyisa kupfava.
- Chitarisiko, zvinoenderana nemamiriro acho ezvinhu. Inofanira kugara ichirangarirwa kuti kutaridzika kwakakosha chikamu chekutaurirana kwebhizinesi. Chinhu chikuru mumufananidzo hachisi iko kuvapo kwehunhu hunodhura, uye kujeka uye kurongeka. Kana imwe nzira yezvipfeko inogamuchirwa muhofisi, zviri nani kuomerera pachiri kuti kwete kuita kuti ugone kukonzera maitiro asiri iwo nehutungamiri uye kubva kune vaunoshanda navo.
- Ita kuti zviite . Kana mushandi akavezwa mumhedzisiro, anofungidzirwa pabasa rake, uye nekubudirira kwekambani. Ukama "mushure memarara" usambozvikonzera kuvimba. Nevashandi vakadaro, kambani haifungiri kutarisira kuzadzisa zvinangwa zvakaiswa pamberi pazvo.
- Kurwadziswa kwechirevo. Usakanganwa nezve nzvimbo yako pachako. Bhizinesi Etiquette haina kugamuchira tactile yekubatana pakati pekukurukurirana vatori vechikamu. Kutsvoda uye kubata hakubvumirwi. Chinhu chega chinogona kuitika kune maoko. Zvakare zvakakodzera kuderedza kusiyana-siyana maitiro uye chimiro chechiso, nekuti ivo vanogona kutsanangurwa nyore nyore mukuremara kana kusagadzikana. Musana unofanirwa kuchengetwa chaiko, kutaridzika kunofanirwa kuve kwakasimba, uye kufamba kwakajeka.
- Inotonga kune vese. Bhizinesi rebhizinesi ndeimwe yemunhu wese, kune vese vechirume nemukadzi. Mukadzi webhizinesi anogona zvakare kudzvanya ruoko rwake kune iyo Interlocutor. Panguva imwecheteyo, haakwanise kudanana, kukanda pfungwa dzisingaonekwe kana kuti hem. Zvimiro zvehunhu hwemutambi wehukama hwebhizinesi hachifanirwe kuitwa pakuongorora kwezvinhu zvakasikwa. Saiti uye Kudzora - Izvi ndizvo zvirevo zvakakosha zvinofanirwa kuteverwa munzvimbo yebasa.
- Kuteerana neHierarchy . Mukukurukurirana kwebhizinesi, hachisi chiratidzo chechikadzi, asi chisimbiso chevhu. Ndokunge, chimiro chemushandi chinotemerwa nenzvimbo yayo pane iyo Service Staircase. Kuteerana nekuzviisa pasi ndeimwe yemitemo yakakosha muhukama hukama.
- Hukama mukati memukati memukati . Kuzadzisa zvinangwa zvinopihwa nekambani hazvigoneke pasina timu inoshanda. Uye timu yakanaka yakavakwa pakubatana kwayo pakati penhengo dzayo (kunyangwe hukama, kushayikwa kwe "mhuka dzinovaraidza" uye "kushamwaridzana kwehukama hwako pachako.
- Kuvanzika . Vashandi vanofanirwa kukwanisa kuchengeta ruzivo rwakavanzika, chakavanzika, chekusashanda kune mamiriro ezvinhu mune kambani, tevera dziviriro ye data rako pachako.
- Bhizinesi toni . Mune tsamba inotungamirwa panzvimbo yekambani, kana iri mhinduro kune chero gwaro, zvinodikanwa kuomerera kumitemo yebhizinesi rekunyorerana.
Mhando dzehunhu
Mune chivakwa chenhoroondo zvine chekuita nekwadi uye zviyero zvebhizinesi tiquette musangano Mhando dzinoverengeka dzehunhu hwevanhu hunosiyaniswa:
- "Ranga Ranzi" - Akazvipira mushandi anogamuchira zvizere maitiro akagamuchirwa mazviri uye anozvibata nenzira isiri yekusagadzira kupokana kwekufarira (mapoka ake).
- "Shandura" - Mushandi anozvibata zvinoenderana nemirairo inowanzogamuchirwa mukambani, asi haatore tsika dzayo. Pasinei nenyaya yekuti mushandi akadaro anoenderana nemirairo yakazvipira uye akavimbika kukambani haigoni kuidanwa. Mumamiriro ezvinhu akanyanyisa, zvinogona kuita chiitiko chinouya kupokana nehunhu hwekambani.
- "Original" - Mhando yemushandi anogovera tsika dzekambani, asi maitiro ehunhu hwakasimbiswa mariri haagamuchirwi. Panyaya iyi, munhu akadaro anogona kuve nemakakatanwa nehutungamiri pamwe nevatinoshanda navo. Kubudirira kuomerera kwemushandi akadaro kunogoneka chete kana iyo kambani ichimutendera kuti arege kutevera huwandu hwakajairika.
- "Mupanduki" - mushandi uyo mutorwa nemhando, uye mitemo yakasimbiswa musangano. Pasinei nenyevero, inotyora zvipingamupinyi uye inogara ichipokana nevamwe pamatanho ese eiyo hitarach. Iko kudiwa kwekuomerera kune mamwe maitiro anoonekwa navo zvisina kunaka. Chikonzero cheizvi chinogona kunge chiri chekuzeza kunzwisisa kukosha kwetsika uye tsika, uye kushaikwa kwehunyanzvi hunodiwa kune izvi.
Zvitunyumiriri zvekutaurirana
Zvimiro zvekutaurirana, nekuda kwebasa rehunyanzvi kana bhizinesi kwekuda, zvinoenderana nehwe pakati kana pakati pemazinga ehutongi hwehutongi hunoitika. Funga nezverudzi rwese rwekudyidzana zvakasiyana.Officer - musoro
Iyo huru yemitemo yehunhu mukutaurirana pakati pevanozvibata uye musoro unouya pasi kusvika Dzimwe nguva huru:
- Mufambisi wezvizi pamafambiro ake anofanira kubatsira kuchengetedza yakanaka yepfungwa yepfungwa muchikwata uye kubatsira mune izvi kune sahwira wake.
- Kuedza kuzviisa pasi kuti utungamire mukuru kuchakurukurwa kuratidzwa kwekusatevedzera nemitemo yehukama uye kusaremekedza. Muchengeti ane kodzero yekutaura mafungiro ake mumusoro, asi mune chaiyo fomu uye kufunga nezve chinzvimbo chake.
- Toni yakatarwa kana uchitaurirana nebhuku racho haribvumidzwe.
- Kukwirira musoro mumusoro kwemusoro kunoonekwa sekutendwa.
Musoro - suborduate
Zvimiro zveboka rehukama kubva kumusoro kusvika kumusoro zvichitemwa nemutemo: nevasiri pasi iwe unofanirwa kuvaka hukama sezvandinoda kutaridzika sehukama nemutungamiri.
Chimiro cheiyo tsika uye yepfungwa mamiriro ekunze muchikwata inotsanangurwa nemafungiro emusoro kune wake pasi.
Musoro unofanirwa:
- Edza kugadzira timu yekubatanidza ichitsvaga kuzadzisa zvinangwa zvakajairika;
- Tsvaga izvo zvinokonzeresa matambudziko anokonzeresa mune maitiro ehunyanzvi zviitiko;
- kukwevera kutarisisa kwevanozviisa pasi pemirairo yebhuku risina kuzadzikiswa
- Ongorora kukosha kwevakavanzika zvavo;
- vimba nezviziviso zvavo;
- Ziva zvaunokanganisa;
- Zvine chekuita nevashandi vese.
Hazvigoneke mumusoro:
- Shora hunhu hwemushandi;
- gadzirisa nezvimwe zvizere pasi;
- Ratidza vashandi kuti misoro haina mamiriro ezvinhu.
Mushandi - mushandi
Chinhu chemirairo yetiqueette maererano neyakafambiswa nehukama hwakakomberedzwa nekuteerera nheyo yekunzwira tsitsi, ndiko kuti, mharidzo yacho seanoshanda naye.
Nekududzirwa, kutaurirana pakati pevashandi venhamba vanofanirwa kuve neushamwari, zvinobatsira uye zvakaenzana.
Heano mimwe mienzaniso yemirairo yetiquequette pamushandi wevashandi vevashandi:
- Fonera vatinoshanda navo mazita, nekuti nzira yekugadzwa kwehukama hushamwari hunopera nezita remunhu;
- kunyemwerera uye kuratidza hushamwari maitiro kune vaunoshanda navo;
- Edza kuteerera kune vaunoshanda navo, uye kwete chete iwe pachako;
- Funga nezveMushandi wega wega somunhu;
- Taura nevanoshanda navo kana zvichikwanisika zvisina kusarudzika;
- Edza kupatsanura mabasa kana uchiita zvinhu zvakajairika;
- Usape zvipikirwa zvisingaite.
Zvizhinji nezvehunyanzvi hwakakosha hwekukurukurirana kwebhizinesi iwe uchadzidza kubva kune vhidhiyo inotevera.