Hariho ibitabo byinshi nubushakashatsi ku ngingo, ni izihe mico zigomba kuba ugurisha. Bamwe muribo ni imico idasobanutse - bandika kubyerekeye icyifuzo, kandi mu mwuga uwo ariwo wose nta mpamvu ari abantu beza, kubera ko umuntu muri kamere ari kure yubutunganire. Hariho ibitabo bya siyanse bisangiye umugurisha nuwugurisha-umujyanama, ahubwo ni imico yumwuga kandi yihariye ntigihinduka kugirango ikoreshwe neza mu mwanya wabyo, yaba umuyobozi ushinzwe kugurisha neza cyangwa umuntu uri inyuma yububiko buto .
Umugurisha akwiye kuba iki?
Gufata akazi, imicungire yubucuruzi isuzuma ubwiza bwumugurisha bugaragaje muri reume, hanyuma biga neza imico mibi kandi nziza yubucuruzi yerekanwe mubikorwa byo gushyira mubikorwa ibicuruzwa cyangwa serivisi.
Hano hari ibipimo byinshi mu ishami ry'abakozi cyangwa mu kiganiro n'umukoresha, umukozi ushobora kuba mwiza aremezwa, aho.
Umugabo cyangwa umugore, mumyaka nyayo cyangwa akuze, ntashobora kugira imico yose yanditse kurutonde ku nsanganyamatsiko y'ibicuruzwa byiza bifatika, ariko icyarimwe kuba umugurisha mwiza, kugirango abantu bahagarare neza, kugirango abantu bahagarare neza, kugirango abantu baza kubigeraho . Ariko hariho itandukaniro rikomeye mumico umufasha wo kugurisha muburyo bwihariye agomba kuba afite, umuyobozi ushinzwe kugurisha muri societe nini numuntu mukibazo, hafi yikigo.
- Mu rubanza rwa mbere, ubumenyi bumwe burakenewe mukarere katoranijwe no mubyatoranijwe mu buryo butaziguye, ubushobozi bwo gusaba kuva kumurongo kandi akavuga ko asanzwe aboneka kandi akajya impaka gukenera kugura ntabwo ari abanywanyi. Ugurisha umujyanama ntashobora kuba atari ngombwa cyane, niba ireba icyifuzo cyo kwiga, kwibuka neza, ubushobozi bwo kubona byihuse ururimi rusanzwe kandi rukagaragaza ibitekerezo byabo muburyo buhendutse.
- Kuva umuyobozi ushinzwe kandi ushoboye guhangana no gutsindwa.
- Umugurisha kuri compte agomba gushobora gukemura ibikoresho byihariye, byoroshye guhura nabaguzi, gukora nubushobozi buboneka, gutunga ubuhanga bwo gukomeza ikiganiro nabantu bafite imyaka iyo ari yo yose. Duhereye ku bujurire bwe, ubucuti, ubushobozi bwo gukora imanza nyinshi biterwa numubare wabakiriya basanzwe, ukurikije ibyo ushobora gutumiza amafaranga akenewe.
Akenshi, abantu bareba bwa mbere bafite imico ikenewe bahinduka bidakwiye umwuga nkuyu. , kandi uhatirwa gukora (kubera kubura abasaba kandi ko ari ngombwa gukomeza akazi) bari mu mwanya wabo. Umwanzuro muriyi nzira idasanzwe nimwe - birakenewe gusuzuma imibereho myiza, ariko byose ni imiterere yumuntu.
Imico myiza irashobora gutera ubwoba abaguzi (ubushobozi, gutunga amagambo yihariye), hamwe nibibi (imiterere yihuse, amarangamutima) birashobora, ku rundi ruhande, uza.
Urutonde rwimico ikenewe
Akenshi, abantu bafite ubushake bwo kwinjira mu iduka rito, riherereye hafi ya supermarket nini, nyamuneka ibyifuzo byoroheje bibahitamo bitangaje. Kandi impamvu yibi ntabwo ari mubushake bwo kuzerera ku ntebe zo kugura, ariko mubagurisha bahagaze inyuma ya comptoir. Abaguzi baraza kuri yo, itsinda ryo guhora rizaza, ntitwarwa nkayo nkubuhanga, ni ubuhe bushobozi, umuvuduko wimyitwarire nuburyo bwo gutumanaho.
Ibisabwa byingenzi byabitswe kumuntu uwo ari we wese nkuko hari rusange haribibi, bikaba ari bibi cyane muri serivisi cyangwa ibicuruzwa, bikaba bitagaragara mu mwanya wabyo:
- Umusabane aho ari ngombwa kudashyigikira ikiganiro kigabanya uburebure, nubushobozi bwo guhuza ibiganiro bigufi no kumva umukiriya;
- Kuvura imvugo, ubushobozi bwo kubisobanura no guhuza ibitekerezo byabo kugirango bashyigikire urwego runaka;
- ibikorwa biciriritse - kwitondera gusa kubaguzi bafite amahirwe yose, ariko nanone kubushobozi, no kumenya amahirwe ya kabiri, utitaye kubambere;
- Ubuzima bwawe bwose nubupfura mubwiza hamwe no kwihangana no gutuza, imyitwarire myiza;
- Ubushobozi bwo gushinga umubano nabakiriya basanzwe - Kwibuka amwe mumakuru nabantu, barashobora gukenera ubucuruzi bwatsinze;
- Inshingano na disipulini bizemera kutakaza abakiriya - niba ingingo ifunguye ku gihe, kandi amasezerano y'ikiraro arakorwa, ikizere cyo kugura gitangwa, kimwe n'imyitwarire myiza y'umukoresha.
Ikintu nyamukuru kururu rutonde rusanzwe gisigaye. Uyu ugurisha akunda akazi ke ntabwo ari byinshi kubera ibicuruzwa bifatika (Ibi akenshi ntabwo ari impaka zingenzi, cyane cyane abadafite uburiganya bwo kubeshya abaguzi). Umwuga utera amarangamutima akomeye mubakora ku muhamagaro - imico imwe n'imwe ye itanga kumva disiki, umunezero muri buri gikorwa, buri mukiriya w'umukiriya.
Impamvu nkiyi niyo nkuru nyamukuru yo gutsinda muri buri kibazo, ntabwo ari mu kibabi gusa.
Umuntu ku giti cye
Byinshi biterwa kumiterere yumuntu ukora inzira yo kugurisha. Ubushobozi bwe bwo guhisha umwuka mubi, bwerekana ikinyabupfura kiva ku mutima, ntabwo ari imbeho, inshingano, kuvugana kimwe nabantu bishimishije kandi bidashimishije.
Kwiteza imbere no kunguka ubumenyi bushya, ubwinshi bwamakuru mumurima wabo birashobora gusunika umukiriya niba bigaragara. Ijambo, ryoherejwe n'amagambo n'umubare, akenshi birukana kwisuzumisha, kwerekana ubukuru, bitera kumva ko uri hasi. Amagambo ya Corpal ni ngombwa, ubworozi, guhagarikwa muguhitamo ibisobanuro, kubura imvugo isanzwe, imvugo isobanutse.
Abantu benshi barabikunda mugihe ugurisha yambaye neza cyangwa agumana uburyo bwacyo ndetse no mumyambarire isukuye. Iyi nimico yihariye abantu bibandaho muguhitamo ubucuruzi.
Umwuga
Umukoresha asuzuma amashusho yicyubahiro cyabo. Ariko Imico yubucuruzi ishingiye ku bucuruzi, ubugari bwacyo cyangwa imbogamizi. Ugurisha indabyo arahagije kugirango atunge ubuhanga bwindabyo, gutunga ibisabwa muri rusange nubuhanga bwe, ubumenyi kubyerekeye ibicuruzwa bishyirwa mubikorwa.
Umuyobozi wa sosiyete nini, kubitekerezo byimpuguke, bigomba kumenya psychologiya no kumenya psychotypes yabakiriya , ntukige isoko ryikigo cyawe gusa, ahubwo nicyo kibazo mubanywanyi, gushobora kujya impaka. Ntibishoboka niba nta gushiraho, gahunda zinyongera zinyongera ntabwo zuzuye kandi zihoraho zo kwiga ntabwo zikorwa.
Abaho imyitozo idasanzwe muri psychologiya, ifite kwigirira icyizere, izi gukora mu itsinda, izi isura hagati yo kwihangana no kwihangana no kwiyemera, kurengera uko abona ibintu.
Nigute ushobora gukora blok mu ncamake?
Nta mfashanyigisho zidasanzwe gusa, ariko kandi abashushanya kumurongo byibanze ku bukenewe buriho ushobora gukora ibisobanuro bidasanzwe cyangwa rusange.
Ikintu nyamukuru ntabwo ari ukurenga mugukora ishusho nziza, kubera ko buri mukoresha abizi neza ko abagurisha beza mubuzima busanzwe batagomba guhura.
Sobanura imico myiza mu buryo burambuye, ikibazo cyagiye impaka nimpamvu ugomba gukoresha abandi bakandida kurutonde rwabasabye. Ariko ntiwibagirwe kongera abantu nabi, muto, usanzwe kubantu benshi (ntabwo ari inshingano nyuma yo gukanguka, kumugwira cyangwa kutoroherana no kutabona neza kwibasirwa no kujijura.
