The work of Hostes, especially in a nightclub, most often perceived ambiguously. The reasons are made in the novelty of this profession, insufficient popularity and some prejudices related to work in nightclubs in particular and the field of entertainment in general. To understand the essence of the hostess, it is necessary to consider all aspects of this activity.
What it is?
The definition of the Hostess profession is slightly different depending on the scope of the business, but in the general sense it is understood as a person who represents any institution or organization. Moreover, the Hostem role performs this role not only to the guests of the institution, but also at other events - exhibitions, conferences.
Thus, the employee acts as a face of the nightclub, presents it and takes care that customers returned there repeatedly.
Officially, such a post appeared relatively recently. Moreover, so far they are only in major nightclubs, which carefully care about their reputation and comfort of visitors. Since such institutions are not available to everyone, there are several erroneous opinions on the masses regarding this profession.
The very harmless is considered to identify hostesses and administrator. In practice, the hostess can fulfill the duties of other employees - including solving some administrative issues and even replace waiters if such a need arose . This is actively used by employers, hanging on an employee all sorts of adjacent tasks. Often, hostesses are compared with girls providing services from the Crazy menu. Really, In base clubs, workers who are not constrained by moral principles can use this method to obtain additional earnings. But in solid institutions is unacceptable.
In accordance with Russian legislation applying for the position Hostes should not refuse sexual sign, but only young women are tightly taken. In other countries, you can meet men who do not worse with this work.
Pros and cons profession
When choosing any work, we must weigh its advantages and disadvantages. Among the advantages of the profession, the hostess allocate the following.
- Ease of employment. Usually in order to give this position, you do not need a great experience or special education. They are easily compensated by a set of suitable personal qualities and existing skills.
- Prospects for increased and development. In conscientiously performing work as hostesses, a person can count on promotion over the career ladder, especially since in large organizations there are usually opportunities for growth (before the administrator, art director, promoter, etc.). Especially since the versatile activity allows you to determine in which direction to move on.
- Development of communications . It makes it possible to get acquainted with people who are capable of testing, to have the necessary connections.
- Acquisition of experience. Any knowledge can help start an independent business in the service sector or finally refuse to this idea.
- Additional bonuses. This includes tips, the opportunity to use the services of the club for free, etc. The greater the organization is the stronger in it the system of promotions.
Although at first glance, obvious deficiencies are not visible, who worked at this place, people can mark a lot of problems. Without tip salary, the hostess remains low, At the same time, girls have to spend a lot of money on their appearance. Most visitors of the nightclubs belong to the staff disrespectfully, often have to face conflict situations. Low-paid personnel are rarely employed in accordance with the law. The lack of social package and other disadvantages explain the fact that people here do not long delay.
In many ways, these shortcomings depend on the place and superiors, so before the interview it would be nice to bring references and learn about the attitude towards employees.
Official duties
Typically, the load on the hostess in different institutions varies, and it is not always proportional to the wage size. It is much better if all the responsibilities will be spelled out in the job description, as the oral version plays on the hand only to the employer. Usually this position has to perform a number of tasks:
- greeting, meeting, accompaniment of visitors and wires;
- Booking tables and subsequent placement of guests;
- consulting for all types of services provided;
- informing discounts and other suggestions that are currently operating, and are also planned in the future;
- Partial coordination of service personnel and assistance when it is missing;
- providing or solving conflict situations with other employees and guests;
- Help, if the guest has difficulties;
- Compliance with the norms of the internal regulation and safety rules.
In fact, Hostess is engaged in the atmosphere in the institution and comfort of guests. To be able to introduce visitors with the club, the girl should be well oriented in the menu, price list, work mode. In addition, you need to be aware of all the orders of the leadership, to get acquainted with the staff and know their schedule. Sometimes additional liabilities are added to this list - from the liability for the safety of property and control of the order in the hall before creating activity on the dance floor and informal communication with guests in order to increase the number of orders.
Requirements
Skills
The best indicator as far as the applicant is suitable for Hostes, is his skills. For this sphere, important:
- ability to easily memorize a large amount of information, names, faces;
- possession of foreign languages (at least colloquial English, and in large clubs - Italian, French, etc.);
- Knowledge of the principles of work of nightclubs or other entertainment institutions;
- skills organization of the workflow and self-organization;
- The ability to arrange a person from the first minutes of communication;
- the ability to establish communications with different guests of the nightclub (listen, understand their needs, find an approach);
- Knowledge of the basic skills of presenting information and creating interest (including by phone);
- Ability to analyze emerging problem situations and quick search for their permission.
Quality
All of the above abilities cannot be implemented if a person has no necessary personal qualities. First, it is Communication Since all the activities of Hostes are based on communicating with customers, personnel and administration. Secondly, the employee must be Stress-resistant, flexible and ready for everything - from banal discontent to rudeness.
Thirdly, Important care. Often, so that the guest is satisfied, you need to pay attention to the little things. This is especially true of regular visitors or well-known personalities - they can be attracted if you use familiar information.
All employees of nightclubs must have endurance. Working conditions in a similar institution cannot be called light, but they can be adapted, having good physical and psychological health. Regardless of the time of day or mood, the hostess should look friendly and smile.
And finally, the face of the nightclub is definitely Must be attractive. This can be attributed to the requirements for appearance - it is not necessarily perfect, but without repulsive traits. A well-kept appearance is welcomed, the case of makeup and neat hairstyle. Much attention is paid to speech - it must be a clear, competent, without defects.
Well, if a person knows how to behave tactfully, speaks well, does not allow liberty in behavior and adheres to the official style in communicating with the guests of the Club.
Education
Special learning for this profession is not provided. On the contrary, she can be a good start to acquire experience. Usually, young people are taken to this work immediately after graduating establishments, and sometimes the schedule allows you to combine both types of activity. To begin with, it is enough to make sure that the profession of appearance, the type of character and communicative skills, and also pull up English. Usually, after interviewing, all newcomer employees are given a trial period during which they make a choice and gain the necessary experience.
Very often a change of profession arises after moving. Despite greater fluidity of frames and competition, It is easier to find a place in large cities with a well-developed network of nightclubs and restaurants. People often work abroad on such positions, although this activity is usually seasonal.
If we are talking about official employment, the salary in other countries is higher, and the attitude towards the personnel is better.
