The development of the tourism sphere, the popularization and accessibility of travel both within the country and abroad led to the emergence of the need for specialists who can organize a safe and comfortable stay for people with different requests and budget. Today we will tell you what specialties, one way or another related to tourism, exist where you can learn the selected profession and what requirements are presented to applicants for these vacancies.
Peculiarities
The description of the work of a major travel agencies usually looks like this: one specialist is engaged in booking aircraft and railway tickets, another - registration of visas and insurance, the third accepts customers, presents to them tours, talks about the specifics of the journey to one or another country. Often, a marketer who is responsible for advertising is also present in the company, interacts with the media, promotes the product in social networks.
Small firms, as a rule, do not hold the large staff of specialists, and this means that all of the above responsibilities perform 1-2 employees.
Also work in the field of tourism includes:
- Formation of the base of regular customers;
- Knowledge of the features of routes, the specifics of hotels in the chosen country;
- Booking hotel rooms;
- mapping the route to the following, optimal for a particular client;
- preparation of a package of documents for entry into a foreign state;
- Help in solving conflicts and disputes at the site of arrival.
Traveling specialist should be legally savings, possess excellent knowledge about those places where his company sends tourists (the best season for travel, attractions, kitchen, hotels, etc.).
Pros and cons profession
Now let's figure out what the advantages and disadvantages of work in tourism.
Advantages.
- Get a job quite just . There are many specialties in this area, some of them require only knowledge of a foreign language, and sometimes you can find a place, and there is no special education, special skills or experience.
- If travel is your passion, That work in this area will open for you great prospects, as some of the professions are directly related to frequent trips both within the country and abroad.
- In connection with the development of tourism, all new firms and directions appear, interesting routes are developed. . Therefore, this sphere will always be relevant, and therefore experts will be in demand.
- You can work on yourself . Having the necessary knowledge and skills, it is possible to start earning as an independent travel agent (for example, book tickets via the Internet and charge the commission for your services) or a private guide with personally developed routes.
Of course, in any barrel honey there is a spoon of fun. Consider the shortcomings of the profession.
- It is necessary to learn a foreign language, At least one is English.
- Career can "stall" Since it is slightly unclear, the document can "pea", for example, a tourism manager, a turnkey tour, is unless to open their own company.
- Need to possess Near personal features: To be able to love to contact people, have a presentable appearance, talking friendly and competently, to be erudite. Not every person is able to be a "spacious" of all these positive qualities.
- Specialist's salary is not too high, In addition, it directly depends on the number of realized tourist products, which is influenced by seasonality, changes in visual regime of foreign states, the cost of flights, etc.
- High level of stress . Unforeseen situations that often arise from tourists abroad require a specialist intervention: may need help with documents, resolving controversial issues at the hotel, solving problems with carriers. All this can not not be unruled to one degree or another, therefore, the person who has chosen the profession in the field of tourism must have a lot of stress resistance and excerpt.
List of tourism specialties
It is time to familiarize yourself with the variety of professions, one way or another related to travel.Tour operator
Immediately we want to make a reservation that the tour operator can be called a firm directly, which provides a package of services for tourists, or its representative, that is, a specific specialist in this company. In order for the client to be satisfied with the journey, the operator recommended to friends and acquaintances, and later took advantage of his services again, there is a whole network of contacts: with carriers, with hotels, visa centers, excursions, etc. The result of this cooperation is fully equipped with a tourist product.
What is required from the tour operator? Planning and mapping a program of travel, the calculation of the final cost of the ticket, booking of tickets and rooms at the hotel (at the request of the client), registration of visa and insurance. In order to develop their own business, the tour operator is engaged in advertising and promotion, establishes contacts with new travel agencies, looking for advantageous offers.
Do not confuse the profession of the tour operator and travel agent. The main difference is that the operator is engaged in the development and formation of trips and is responsible for them, and the agent is an intermediary, reselling a ready-made tour formed by the tour operator. The limit of his responsibility is usually limited to the appropriate provision of complete information on the conditions of travel, rights and duties of the tourist, third parties, as well as timely payment of the tour operator.
Guide
This is the so-called special case of a more extensive specialty - guide. The guide leads a group of tourists on a certain route or attractions and tells only about her . The time settled on the excursion, as a rule, does not exceed a few hours, after which the guide or takes the next group and again leads it on this route, or finishes its working day.
The guide has more Extensive range of responsibilities. He accompanies the entrusted to him by the Turgroup, showing it to the participants of the attractions of the city or the country as a whole, take them to restaurants and shopping, tells interesting historical facts, develops new exciting routes. At the same time, he monitors the comfort of the group's participants, as well as the observance of discipline and the rules of finding in a particular place.
The guide can work both in a turbule or agency and in private. Workplace guide - museum, art gallery or any other object, interesting for tourists.
Hotel administrator
This is a hotel business specialist, whose obligations include accommodation of guests and ensuring comfortable stay. Also, the hotel administrator should:
- Register the client, to ensure the delivery of its baggage into the provided number, explain the rules of behavior in the hotel, to tell about additional services, give the keys to hand the received correspondence;
- keep accounting all numbers, know which of them are busy, and which are free, book them on demand;
- Ensure the readiness of the room to receive guests by controlling the service personnel (to ensure that the maids are cleaning in time, changed bed linen, towels, etc.);
- ensure the work of all systems and instruments (light bulbs, TV, Internet, water supply, sewage) with the help of relevant specialists;
- follow the timely payment of the numbers;
- Being ready to answer questions of guests regarding his professional competence (where you can dine, where to go in the evening, etc.), call a taxi at the request of the guest.
Tourism manager
Tourism manager is called a specialist engaged in traveling. It is he who helps the tourist to decide on the following route: country, city, attractions. It fully assumes the design of the documentation, the purchase of tickets, reservation of hotel rooms, the organization of excursion tours.
These specialists are always in demand in large travel agencies and tour operators.
Organizer Leisure
A person organizing festive events can work in shopping and entertainment centers or tourist establishments. He must:
- develop a script;
- pick up the actors on the role;
- find a place to hold a holiday;
- arrange it properly;
- To fully assume the responsibility of the leading event.
The specialist who chose a career in this field should be sociable and positive, possess the organizational abilities, to be a good speaker, be able to work and love to work in the team.
Animator
The duties of the animator include the attraction of people's attention and their fun, but depending on the sphere of its work, Entertain them are in different ways.
- Animators in shopping centers They are engaged in advertising of any product or service, invite customers to visit a specific store, participate in stocks, lottery, sale. As a rule, they are put on bright suits of fairy-tale heroes, they distribute to visitors of the shopping center and advertising booklets.
- Animators holidays Organize various contests, play funny scenes, dance and sing.
- Animators hotels in the resort It is designed to provide leisure for guests: they fulfill the role of the morning charging instructor, organize game events, dancing, contests.
Manager of cloumurism
A completely new profession, "Profession of the Future". In the scope of the obligations of the Space Tourism manager included Development of programs for visiting the near-themespace, and after - orbital complexes and other space facilities.
This specialist should be very constructed in the area of all that concerns the space, be able to competently and clearly convey to the client information about all possible risks of his stay there, duties, rules of behavior, etc.
Customer Service Specialist
Place of work of this specialist is a tourist company. Responsibilities:
- processing of incoming requests from customers, solving their problems;
- organization of a comfortable stay at the place of rest;
- Consulting customers for services provided.
A customer service specialist must have short-lasting reality and be able to quickly make effective decisions after analyzing the situation that has arisen. His pros will be politeness, non-conflict, tact, the ability to lead telephone negotiations.
Specialist on sanatorium-resort business
Specialist in the sanatorium-resort case required:
- analyze and evaluate the activities of the resort;
- know the state program in the field of tourism;
- monitor the observance of national requirements in sanatorium-resort organizations;
- Study the practice of other similar institutions, introduce the most successful of them.
Guide-translator
International tourism areas are becoming more accessible and in demand, some countries even need a visa for entry. Many travelers prefer to come to a foreign state to familiarize themselves with its cultural values, but ignorance of languages can become an obstacle to visiting excursions. The translator guide is exactly the person who will help in this situation.
In his duties included A visit to interesting places together with a tourgroup and a story about the attractions, the life and history of the country, cities or a specific location on a native language for tourists. Also, the Guide is responsible for organizing the travel of the group, for the safety of each of its members, the solution of emerging problems.
Requirements
Consider the basic requirements for a specialist who chose a career in tourism. He must:
- know the tourist legislation of the Russian Federation, as well as legal and ethical norms of behavior in foreign countries;
- speak English or in another language needed to be abroad, especially if business trips are associated with frequent trips to a specific country;
- be sociable, be able to convince, attract customers;
- be able to smooth conflicts;
- be organized, to have the ability to simultaneously solve several tasks;
- Do not be afraid of the emergence of unforeseen situations, be able to solve them "on the fly", prevent their possible appearance.
Education
You can learn from a specialist in the field of tourism in a technical school or college by choosing the direction "Tourism". To obtain secondary special education on the basis of 11 classes, it is not even necessary to take an exam. The duration of training in full-time compartment is 2 years, at absentee - 2 years and 10 months.
After receiving a diploma, a graduate of Wained to choose: go to work in a specialty or continue learning in a higher educational institution. Enrolled in the university to the direction of training related to tourism activities, the college graduate will be transferred to 2 course, reducing the term for higher education. Training in absentia, you can combine study with labor activities in the field of tourism.
For a guide, a guide, an animator, a special education is not required at all - it will be enough for introductory courses, according to the results of which the certificate will be issued, which will confirm the availability of the applicant the necessary skills and knowledge.