Almost every day we are confronted with the work of sellers, visiting food or other stores. This profession has its own characteristics. About the fact that the seller should be done, as well as about official and functional responsibilities and will be speech today.
Who is that?
It is worth noting that the very word "seller" appeared in everyday life in the XIX century. During this period, enterprises began to open in Russia and other countries, which were engaged in trading. In 1810, when the first practical Academy of Commercial Sciences was opened in Moscow, training specialists began in this industry. The seller's work is difficult to name easy. This may seem only from the side. Store staff make consistent requirements, consisting not only in the sale of goods and receiving money for it.
If you see a description of the profession, then it indicates that The seller is a person working on a trading enterprise and providing a number of necessary services to the buyer. Its main functions is Completion of skillful and high-quality sales, consultation on products, determination of its cost and weight. This worker is obliged to know the product presented and able to be intelligible and accessible to potential buyers about the advantages of it, as well as possible shortcomings.
It should actively promote the goods, help with its choice, show products, presenting the most successful characteristics of the selected product.
The salesman, in turn, must have a computer skill skills, be able to understand programs (if any in the company), and also be able to work with bank or credit cards. His duties are also Check the terms of sales of products, control the correctness of prices on the price tags, as well as participation in inventory . This profession provides for the division of its qualifications. Trying to raise your professional level, ranging from the younger seller, moving to the seller and senior seller, you can walk to the administrator's governing position, head. Department or head of this trading enterprise.
Taking into account the specifics of this profession, the Seller must have a number of necessary qualities. The absence of them will not allow a person for a long time in this work. The necessary qualities for the applicant include:
- emotional stability and balance;
- readiness to bear full responsibility for the decision or actions made;
- The readiness of the employee to develop and improve personal growth;
- The ability to adjust contact, goodwill.
Also important criteria are High concentration and availability of good memory . Many people are difficult to start working by the seller, without having due experience. After passing the necessary course, having studied all the necessary requirements that are presented to work, having learned about official duties and having a desire to make such a job, you can safely write a resume to work in the causing store.
Review of duties
The profession of the seller today can be called one of the most part. As with any profession, she has certain advantages and disadvantages. This work can be a launch for lifting through a career ladder. There are several subspecies in this profession - from the seller of food or non-food products to a manager or a person responsible for negotiations with various suppliers.
Taking this case, a person begins to feel more confident and sociable, he begins to improve communication skills with unfamiliar people, understand the goods and services presented in the market. Benefits include the stability and demand of the profession. Even when closing the trading enterprise, a good experienced worker will be able to quickly find a new one, suitable for itself.
Among the disadvantages can be noted High fatigue, as well as the need to communicate with sometimes very unpleasant and nervous people. Therefore, stress resistance is one of the most important qualities for a modern trade worker.
Regardless of whether it works at the grocery store, cafe, bakery or in the confectionery department, it must have excellent communicative skills, be able to have people to be placed.
The specialization of the employee of the trading enterprise depends on the type of products that it implements. These include:
- sellers engaged in the sale of food products (products);
- Seller non-food products engaged in selling clothes, shoes, technology, books, jewelry and so on.;
- cashiers receiving payment for the goods giving delivery issuing a check involved in a certain documentation;
- Sales assistants helping visitors to decide on the choice, telling about the product that we liked, about the promotions held in the store;
- Cashier controllers tracking demand and replenishment assortment missing in the product room.
The controller, like the cashier, works at the cashier, and also constitutes reports by the goods. Sellers in stores are linking links between goods and buyers. They perform certain functions that are specified in the job instructions. The work of them is not just lies in the holiday of a certain product. There is a long process from manufacturing products to its implementation.
The responsibilities of sellers can also be attributed:
- Publishing a computer at the proper level;
- Knowledge of the basics of cash registers, scanner, terminal, estate of practical skills of application;
- It should be well aware of the properties of goods of different groups;
- possess skills, marketing and merchandising, warehouse accounting.
Computer proficiency is sometimes obligatory, the remaining skills can be comprehended in the learning process or during trainings or classes.
Official
The official growth of store employees is usually as follows.
Store employee can get started:
- cashier or consultant;
- senior seller;
- head department or head of the department or shift;
- manager;
- administrator;
- director.
The ascent of the career staircase usually depends on the personal qualities of a person, its purposefulness, professionalism. Official duties in each individual enterprise may have differences that depend on the profile of this enterprise.
Instructions for quassings for work in food and non-food stores are mainly identical. They differ in the characteristic of goods and the conditions for the storage of this product.
Based on job descriptions, quantity sellers must perform the following functions.
- Qualitatively serve buyers. An employee of the trading enterprise should be able to convey to customers the necessary accurate information about the product.
- Check cash (fiscal) documents. He must be able to conduct accurate accounting of funds, produce operations on the cash register, maintain a transaction through the terminal (bank cards), to produce daily accounting of money.
- Perform reconciliation of funds in KKM.
- To control the availability and correctness of codes on the product. On any form of products standing on the shelf, there must be a price tag that gives the opportunity to buy full information.
- Control residues And also observe their limit, control the amount of coating stock and its replenishment.
- He must Control the correct and timely accommodation of price tags With the right information. The seller is obliged to apply current information on the price tag in a timely manner. Such work is carried out in the process of receiving the goods, before its placement on the shelves. When updating the price, an employee must inform buyers about this and cross new price tags.
- Carry out consumables.
- Support customers Regarding the availability of goods in the form of quality consultations.
The responsibilities of the employee also include the adoption of active participation in the implementation of inventories, revision of funds.
Functional
One of the responsibilities of the store employees is polite communication with buyers. He must try to create comfortable conditions when choosing products. If the queue occurs, the store staff must take instant measures, not allowing it.
Maintenance Functions.
- Make the placement of the goods, engage in replenishment. The employee of the store before its discovery checks the availability of goods, its quality, produces additional production of products. Provides free access to customers to the exhibited products. During the working day, it must follow the availability of products and replenish it if necessary.
- To ensure the safety of material values.
- Assist visitors In choosing a product.
- Stimulate sales. The seller determines the types of products that require a speedy implementation. Also draws attention to the selected goods by posting them in the most viewed places, the so-called "hot spots", and also further advises visitors about the benefits of such products.
- Reception and subsequent arrangement of the accepted goods. When arranged products on racks, a store employee must provide free access to products that requires quick realization.
- Stick price tags . Working in the trading room, the sellers must follow the presence of codes and price tags on goods with the correct indication of weight, prices, etc. Their sticking is made after the reception and placement of new products, when updating prices, as well as in the cost of goods.
- Participate in inventory. After receiving the statement from the head of the statement, the seller enters the number of products in stock. After completing recalculation, the statement is transferred to the merchant or administrator (director).
- Control the timing of the sale of goods . In the workplace, store employees must do everything for the normal operation of the trading enterprise. It concerns this and checking the terms of sales. When the product is detected, it is withdrawn from the sale. Information about this is transferred to the merchant.
- Serve buyers at the checkout. Be able to conduct cash documentation.
Also, the seller should actively participate in the proposed trainings, regular classes, increasing its professional level. He must meet the peculiarities of merchandising, as well as study in other skills necessary in the work. The store employee should not shy away from the collections held in the team, and inform about possible non-standard situations during the workflow.
Rights and responsibility
The consultant is not just a good adviser who knows the advantages and disadvantages of products, but also a representative of this company. Each employee of the company should be interested in fulfilling the plan by improving sales.
Sellers have certain rights that implies the following.
- Employee access to reliable information, documents that are needed during the work.
- They have the right to make proposals for changing the schedule of the day, schedule and other innovations leading to an increase in labor productivity.
- According to the chat, they have the right to provide the equipped workplace.
- Have insurance.
- Receive damage.
- Employees of the trading enterprise are eligible to receive their wages, respectively, a staffing schedule. In case of disagreement, it or with incomplete payment, the seller may seek help.
In accordance with the Law on Consumer Protection Seller must be responsible for providing reliable information . It must provide information in full that the buyer finds out about the properties of the goods, the service life, and so on. It is important to remember that the provision of infant information about the product will result in inevitable losses to him, because the deception will soon open, and the buyer will go shopping at another place.
Sellers carry collective responsibility (material) for goods in the outlet. They are also responsible:
- For the timely calculation of the goods on the shelf and for its quality;
- for the presence of price tags;
- for the sale of products with permissible timing;
- for the proper registration of documentation, receipt and expenditure documents;
- For polite and correct attitude to visitors.
Salesman-Cassiere is a financially responsible person. Initially, this position involves the liability of the material values entrusted to him. The cashier is obliged to compensate for damage in case of detection of funds in the checkout.
Requirements
The salesman must have certain skills and be responsible for insufficient or poor-quality performance of his direct duties. Personal qualities have a positive effect on the workflow. Having key professional skills, each seller will be able to achieve the desired result much faster.
Certain requirements are presented to work:
- The seller must know and observe Laws of the Russian Federation concerning trade rules, as well as be familiar with the rights of consumers;
- Worker of the store or trading enterprise should not disclose commercial secrets or violate the corporate ethics of the enterprise;
- The applicant must know the basis of a trading , merchandising, as well as assimilate the principle of sales efficiency;
- He must comply with fire safety rules , labor protection requirements;
- Do not violate discipline and the requirements of the schedule within the enterprise;
- regularly Maintain purity Workplace and all store.
You need to know that the work in the food store is different from work in other enterprises. There is a certain standard, thanks to which a food store worker should not only follow the cleanliness of the workplace, but also to check the safety of products, take into account the commodity neighborhood.
He must clearly know the requirements of Sapps and prevent violations.
Cleanliness in the food department is not only aesthetic component, but also an urgent need that is controlled by the sanitary service. The seller must have a sanitary book with marked timely medical examinations or procedures. A worker must also answer for his behavior during the working day. The absence of bad habits has recently become one of the necessary qualities when taking work. It is unacceptable to appear at work in a drunken state. The seller should not have rude buyers, hang them, steal.
The seller must comply with labor discipline according to a contract or employment contract, as well as perform oral or written orders of the administration that relate to work. In violation of the job instructions, the administration can apply disciplinary recovery to the employee, up to dismissal. After the conclusion of the contract, the employee must be responsible for compliance with the conditions. In assessing the qualifications of employees, professional is used. This document is also used when creating an official instruction, documentation and other rules of regulations within the institution.
If the employee does not fully comply with the requirements of a professional standard, the employer can move it to a position requiring less qualifications, or recommend it to take the necessary measures to improve labor skills.
Education
For work, the seller is desirable to have a special education. The advantage is given to people who ended with the university. Most often, employers choose people with accounting education, as well as owned by the foundations of merchandising. Many prefer to choose workers who have been trained, sales courses, and also studied at psychology courses.
Candidate for a position should have:
- appropriate education;
- work experience in profile (preferably at least 6 months);
- Communication skills with modern appliances, including a cash register, special programs, terminal.
To get this position, it is advisable to learn in colleges or technical schools.
You can get an education:
- in the Krasnodar Trade and Economic College - Here you can learn from the specialty "Seller", "Controller-Cashier", as well as "merchandel";
- In the Samara Technical School of Industrial Technologies - Specialties "Seller", "Cashissier", period of study 2 years and 10 months;
- In Omsk College of Trade, Economy and Service - You can learn here after 9 and 11th grade in the specialty "merchant and examination of the quality of consumer goods".
For work, the seller is often enough to have a document on the end of a technical school or college. You can also master this profession also in the specialties of "commodity" or "Management" in many universities.
The salary
Seller's salary usually consists of a bet and a certain percentage of the sale of goods. It can be irregular and fluctuate depending on the type of product, season and other factors. Also, the average salary may vary depending on the region. So, in Moscow, the average salary salary consultant is about 30-32 thousand rubles, while in Samara it is 19-20 thousand rubles.
It is worth noting that the salary more often depends on the percentage of the fulfillment and bonuses for overfulfing the plan.
